We manage, refineand improve
With NXT managed services, we take over and run all of your IT, from laptops and Microsoft 365 to your network and security, for a fixed fee per employee per month. We monitor proactively and fix problems before you notice them.
"An IT problem that never happens never ends up on an invoice. That's exactly why we're as proactive as we can be."
RafFounder of nxtbit From IT that haunts you to IT that works for you
Three frustrations you'll recognise, and what you get instead, month after month.
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Today Constant firefighting
Calm
We monitor and update continuously, and step in before you feel a thing.
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Today Unpredictable bills
Predictability
One fixed fee per employee per month. No separate bill for every call-out.
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Today No time or expertise
Time
You focus on your business; we keep your IT running, managed and up to date.
What's included in your monthly price?
Choose a plan and see what's included for each part of your workplace. Each plan includes everything in the one below.
Your company
3 of 8 services in NXT one
- Digital IT documentation
- Personal customer portal
- Ongoing monitoring by nxtbit
- Annual disaster, recovery and security plan
- Annual asset and lifecycle report
- Annual technology review meeting
- Annual security audit
- Annual executive report
On top of what you see here, your monthly price also includes Microsoft 365 licences with the premium apps.
So what does it cost?
You pay a fixed fee per employee per month. There are four plans, and each includes everything in the one below.
What if something goes wrong?
Same team, two ways of working. Here's how each model deals with the same problem.
Your infrastructure 6
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Your Wi-Fi goes down
NXT Classic
You call; we book a visit at the next available slot. The time is billed.
Uses your credits
NXT Managed
Our monitoring flags it; we fix it remotely or come out to you.
Included
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A disk in your NAS fails
NXT Classic
We come out when you ask; the time is billed.
Uses your credits
NXT Managed
We swap the disk and restore redundancy. Fitting is included.
Labour included
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Your server goes down
NXT Classic
Labour, reconfiguration and checks are all billed.
Uses your credits
NXT Managed
We step in straight away; the backup restores both your data and the configuration.
Included
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Your firewall needs updating
NXT Classic
Only updated when you ask, leaving you open to leaks and break-ins.
Uses your credits
NXT Managed
We roll out the update proactively and test your security.
Included
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Managing your work devices
NXT Classic
Configuration, on-site installation and any other time are billed. Nothing is followed up automatically.
Uses your credits
NXT Managed
We proactively manage, update and monitor your laptops and PCs.
Included
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A new infrastructure project
NXT Classic
Run as a project: analysis, implementation and hardware are all billed.
Quoted separately
NXT Managed
Projects fall outside your monthly subscription; we assess them separately.
Quoted separately
Your people and your data 6
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Someone needs a password reset
NXT Classic
We help when asked; the time comes off your credits.
Uses your credits
NXT Managed
We help remotely, verify who they are and set up a secure new password.
Included
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Someone joins or leaves
NXT Classic
Each step has to be requested and carried out separately.
Uses your credits
NXT Managed
Account, mailbox, access and laptop ready on day one; all securely shut off when they leave.
Included
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A laptop is lost or stolen
NXT Classic
Only possible if device management was already in place.
Needs prior setup
NXT Managed
We wipe the device remotely through MDM; your company data stays protected.
Included
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A password turns up on the dark web
NXT Classic
No monitoring; you usually only find out after an incident.
No monitoring
NXT Managed
We keep a continuous watch on the dark web and warn you proactively.
NXT one and up
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You lose a mailbox or a file
NXT Classic
You can only recover it if a backup was already in place.
Needs prior setup
NXT Managed
Everything is backed up; we restore whatever you need and run regular restore tests.
Included
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Someone gets stuck in Office or Teams
NXT Classic
You call with each question, and every call comes off your credits.
Uses your credits
NXT Managed
One message in the support app and we sort it out remotely.
Included
In both models, hardware is always bought separately.
What is not included
Better to be clear now than to surprise you later.
- Always billed separately
Hardware
Devices, disks and peripherals.
- Paid with NXT Credits
On-site hours on request
From NXT step, scheduled on-site days are included.
- On request
Licences outside the package
Specialist software that isn't part of Microsoft 365.
- Always quoted separately
Project work
A new server implementation, relocating your IT infrastructure or a major migration.
Not sure whether something's included? Just ask. We'll work out the best approach together and tell you up front, so there are never any surprises.
Up and running in five steps
From the introductory call to ongoing support. We take the work off your hands; mostly, what you'll notice is the calm.
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Partnership
An introductory call and a free IT audit of where you stand today.
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Configuration
We set up your environment securely, following best practice.
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Onboarding
Your devices and people go live, with our help along the way.
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Optimisation
We keep refining and improving your IT environment.
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Happiness
Ongoing support from a team that keeps your IT happy.
Once we've agreed terms, onboarding starts within two to three weeks.
A model that works for both of us
Efficiency pays
A fixed price per employee keeps us sharp: if a problem takes longer to fix than expected, that costs us time and money, not you.
Quick to act
New security measures or features are already included in your monthly price, so we roll them out as soon as they're needed, without a round of discussion first.
The same tools for every client
We use the same advanced tools for every managed client. That helps us spot patterns sooner and step in before anything goes wrong.
Looking ahead
Because we're working in your environment all the time, we see clearly how everything is running and where your IT needs to grow next, rather than just fighting fires.
Our success depends on yours. That's why we'd rather invest in prevention than in firefighting.
Good to know
Am I tied into a contract?
NXT managed services can be cancelled monthly. No long commitments: you stay because it works.
That said, we put a lot of time into configuring your environment at the start. So if the term turns out shorter than planned, we ask a small fee to cover that work. With NXT start, the one-off setup fee already covers it.
Is there an onboarding fee?
No. We don't charge an onboarding fee for NXT one, NXT step or NXT level. Only NXT start has a one-off setup fee.
Do you sell hardware too?
Yes. From Apple devices to meeting room equipment and printers. We supply it, and then we manage it for you too.
We're an all-round IT partner, so you only need one point of contact for everything IT.
When can I switch?
Once we've agreed terms, onboarding starts within two to three weeks, and we guide you through it from start to finish.
How quickly do you respond?
We monitor proactively, so we often step in before you've noticed anything. If you do report an issue, we pick it up in line with what's set out in your agreement; the higher your plan, the faster.
Start with a free IT audit
Book a no-obligation chat. Together we'll look at where you stand, where the risks lie and how to make your IT smarter, safer and more predictable.
Book an introductory call